Customer Support

Essential Goods // Sparrow Gallery

700 Massachachusetts Street., Ste. 201

Lawrence, KS 66044

[email protected]

 

Please reach out to us with any questions or concerns!

 

Some FAQ's:

 

Do you still accept Downtown Lawrence gift cards for online sales?

Yes! Please call the 800 number on the back of the card to obtain the actual MasterCard number to process your sale.

Local delivery- what does this mean and when/how will I receive my order?

Local delivery is free within Lawrence city limits. Take advantage of this, Lawrence! We provide contact-less delivery to your doorstep. Please inform us of any specifics you may have with your order/delivery in the "notes" section during the checkout process. We deliver the same day or the next day, depending on the time of day your order was placed (if it was placed later in the afternoon/evening, it's prooooobably going to be delivered the next day). We will send you an email to touch base with when we plan on delivering your order on delivery day.

Can I pick up my order?

Totally. Leave us a message in the "notes" section at checkout and we will arrange for a time that works for you to pick up your order.

Uhhhh.... where are you?

Good question. We are still in downtown Lawrence! However, we have decided- due to the pandemic, that we will remain online-only throughout the duration of 2020. We are located in the Hobbs building at 700 Massachusetts Street and will keep our office there for the next year. The future with the pandemic is unpredictable right now, so we are gonna hang tight and will continue to update you with any changes.

Do you offer gift wrapping?

Yes! And it is free. Take us up on it. We will deliver someone's gift to their doorstep, write in a card for you and wrap their gift. Yay! We will be sure to take off all of the price tags too ;)

I would like to order a greeting card but don't have time to send it to the recipient once I receive it- help!

Help is here! We are happy to write in your card and mail it to your recipient of choice in an expedient fashion! Or, don't feel like buying a stamp at the post office for the card you just purchased? We are happy to send you one for each card purchased in our shop. Stamps and details available here!